Elevating Hotel Bookings with a Seamless Loyalty Platform
Industry : Hospitality, Hotel Chain
Services : Website Development, Mobile App Development, Loyalty Rewards System
Hotels Integrated
App Downloads in 3 Months
App Store Rating
About Regenta Rewards
Regenta Rewards serves as the dedicated loyalty and booking platform for Royal Orchid Hotels-one of India’s rapidly expanding hospitality groups. With a presence spanning 70+ properties across key leisure and business destinations, the brand needed a unified digital system that made hotel reservations effortless while strengthening guest retention.
Key Goals
- Build a unified digital ecosystem (web + mobile) to handle bookings across 100+ properties
- Implement a real-time loyalty engine that powers point earnings, redemptions, and exclusive member perks
- Deliver a seamless booking flow tailored for both business and leisure guests
Challenges We Tackled
- Disconnected booking experiences across different hotel locations
- Limited digital touchpoints for loyalty members
- Mobile-first environment with complex inventory and membership rules
Our Solution
XongoLab developed a fully integrated platform designed for performance, convenience, and loyalty engagement.
- A conversion-focused website supporting direct hotel bookings and secure payment flows
- Cross-platform mobile apps (Android & iOS) offering live room availability, reward wallet, and member-only pricing
- A centralized rewards engine enabling point usage, tier upgrades, and cashback benefits
- PMS (Property Management System) integration to sync room inventory, rates, and reservations in real time
Website : React.js + Node.js Backend
Mobile : Flutter (Cross-Platform)
Cloud : AWS + S3 CDN
Integrations : Razorpay, SMS Gateway, Google Maps API
Results & Outcomes
- Achieved 36% growth in direct bookings within the first six months
- Loyalty program added 15,000+ new members in the initial quarter
- Reduced dependency on major OTAs (MakeMyTrip, Booking.com) by 27%
- Mobile app rating increased to 4.7 stars immediately post-launch
Industries & Use Case Fit
This type of solution is ideal for:
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Hotel Chains
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Resorts
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Corporate Hospitality Groups
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Boutique & Lifestyle Hotels
Ready to Elevate Your Hotel’s Digital Experience?
Tech Stack
Partnering with XongoLab transformed the way our brand connects with guests. Their team not only elevated our digital platforms but delivered a fully integrated booking and loyalty system that truly strengthened revenue and repeat stays. A fantastic experience from start to finish.
- Chandru D, Creative Director, Royal Orchid Hotels
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