Transforming Hotel Bookings Through a Seamless Loyalty Platform
Industry :
- Hospitality
- Multi-Property Hotel Chain
Services :
- Product Engineering
- Mobile App Development
- Web Platform Development
- Loyalty & Rewards System
- Ongoing Support & Growth
100+ Hotels Integrated
4.7★ Average App Store Rating
Loyalty Platform Used Across Multiple Properties
Driving Repeat Bookings & Guest Engagement
About Regenta Rewards
Regenta Rewards is the official loyalty and booking platform for Royal Orchid Hotels, one of India’s fastest-growing hospitality groups. With a presence across 100+ properties in major leisure and business destinations, the brand required a unified digital ecosystem that simplifies hotel reservations while strengthening guest loyalty and repeat engagement.
Key Goals
- Build a unified digital ecosystem (web + mobile) to handle bookings across 100+ properties
- Implement a real-time loyalty engine supporting point accrual, redemptions, tier benefits, and exclusive member perks
- Deliver a seamless booking flow tailored for both business and leisure guests
Challenges We Tackled
- Disconnected booking experiences across different hotel locations
- Limited digital touchpoints for loyalty members
- Mobile-first environment with complex inventory synchronization and membership rule management
Our Solution
XongoLab designed and delivered a fully integrated digital platform focused on performance, scalability, and long-term loyalty engagement.
- A conversion-focused website supporting direct hotel bookings and secure payment flows
- Cross-platform mobile apps (Android & iOS) offering live room availability, reward wallet, and member-only pricing
- A centralized rewards engine enabling point usage, tier upgrades, and cashback benefits
- PMS (Property Management System) integration to sync room inventory, rates, and reservations in real time
Mobile Apps : iOS (Swift), Android (Kotlin)
Web Application : React.js
Backend Services : Node.js (REST APIs)
Database : MongoDB
Cloud Infrastructure : AWS (EC2, S3, CloudFront)
External Integrations : SMS & WhatsApp Messaging, Hotelogix PMS, RateGain Channel Manager, Easy Rewards, PayU, Razorpay, Cloudinary
Platform Services : Firebase (Push Notifications, Analytics)
Results & Outcomes
- Achieved 36% growth in direct bookings within the first six months
- Loyalty program added 15,000+ new members in the initial quarter
- Reduced dependency on major OTAs (MakeMyTrip, Booking.com) by 27%
- Mobile app rating increased to 4.7 stars immediately post-launch
Industries & Use Case Fit
This type of solution is ideal for:
-
Hotel Chains
-
Resorts
-
Corporate Hospitality Groups
-
Boutique & Lifestyle Hotels
Ready to Elevate Your Hotel’s Digital Experience?
Tech Stack
Partnering with XongoLab transformed the way our brand connects with guests. Their team not only elevated our digital platforms but delivered a fully integrated booking and loyalty system that truly strengthened revenue and repeat stays. A fantastic experience from start to finish.
- Chandru D, Creative Director, Royal Orchid Hotels
Let’s Build Something Incredible Together!
Ready to kickstart your project? Whether you need full-cycle development, team augmentation, or technical consulting, we’re here to help.
